Preventive Maintenance is Customer Service

Service

Preventive Maintenance is customer service!  In fact, we should include preventive maintenance in our apartment presentation.  We can explain the benefits of this feature.  Unit inspections are often viewed by residents as an intrusion into the privacy of their home.  Properly introduced and explained, the required inspections can be appreciated as a customer service.   feature […]

From Filth to Feature, The Hidden Value of an Air Filter

The act of changing a furnace/air filter is probably as unglamorous and unrecognized as any task that our team faces on a daily basis.  Have you ever received a comment card that stated, “Tom changed my air filter today?  He’s my hero!” Yet, this simple service, installing a filter.  A filter that may cost a low […]

Preventive Maintenance, Taking The Time Saves Time

Schedule

How do you find the time to include preventive maintenance in a schedule that is hard to predict?  The volume of service orders varies from day to day.  Leasing always seems to need the one apartment that isn’t ready. “Preventive Maintenance can save time, and money for maintenance operations.  Building components like a water heater, […]

Have You Tested Your Detector Today?

An inoperable smoke detector is  one of the most frustrating and dangerous findings on any type of inspection.  This violation carries the most severe penalty scoring.  With Agency and Municipal inspections same day repairs are mandated. Both residents and maintenance must acknowledge the importance of this device.  It must be operational at all times.  The […]