Creating A Personalized Approach to Affordable Leasing

personalized service

Does your property offer “Just Right” pricing? If its an affordable property, it probably does.  This unique perspective is often overlooked.  Leasing presentations usually focus on regulations and the administration of the policies in the affordable program.  Instead we can place the focus on the applicant, offering personalized service.  Not unlike a sales person in a clothing or shoe store.  We can help our prospects find a housing solution that is the perfect fit for their budget or personal finances.

The catch phrase describing most affordable properties, “Rent Based On Your Income” creates, in many cases a negative impression.  This is  built on long standing opinions that housing for low and moderate income families is poor in quality, poorly maintained and abused by fraud. Many individuals that could benefit from affordable housing never apply because they aren’t aware they could qualify and benefit from rental rates that can be adjusted if income changes.  Many affordable rental rates that are regulated or limited against increases.

“Just Right”

The “Just Right” description creates a mental picture from Goldilocks and the Three Bears. Prices and security deposits that aren’t too high, not too small, but “Just Right.”  Budget Based!

Personalized Approach

The leasing dialog can start out with an explanation that a personalized approach is used to determine the rental rate and (depending on the program) the security deposit. In many cases, medical or child care expenses will be considered in the calculation to determine the rental rate. Before the actual rent is finalized, an additional adjustment for the utilities paid by the resident is also included. A prospective resident receives personalized service from the leasing staff.  Focusing on the individual and their personal circumstances as opposed to their ability to provide verification of their income and assets.

Diminishing Wait List

The luxury of lengthy wait list for many affordable properties has imagediminished with changing economic and demographic adjustments. Affordable properties are competing for qualified households that will be good residents for their property.   Applying a personalized approach for leasing will set the ground work for a management environment that provides personalized service for all residents.

Lori Hammond
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One thought on “Creating A Personalized Approach to Affordable Leasing

  1. Hi Lori! I have been in PM for over forty years, a former HUD official and have managed thousand of affordable units. I have always said, and managed, with the premise that affordable properties should be managed at the same level as the most expensive conventional community. GREAT ARTICLE!!! Nicole Turner.