“Call if you have any questions,” is often the closing comment for an onboard experience for a new employee. This short phrase, six little words could be the first step to failure for a newly hired or recently promoted individual. As the supervisor, the team leader, it appears that we are always available; “just call,” […]
The reason why a team meeting agenda is important is that it can be the difference between sharing company goals and expectations or just simply outlining another schedule for the week. I’m often reminded of the Chicken Soup for the Soul story, where a member of the janitorial staff at NASA was asked about their […]
The phone rings. It’s a resident calling to have us explain the process to give their move out notice. The standard response usually includes a question about when their lease ends. We explain either the 30 or 60 day lease termination notice. If its appropriate we review the lease break policy. We end with a […]
The change to Daylight Savings Time is a calendar point when residential home owners are encouraged to check the smoke detectors in their homes. Apartment residents can benefit by being encouraged to do the same. Time and time again, fires are reported with fatalities. These tragedies occur in both single family homes and apartments. It’s […]
A property’s performance is measured by two components. The ability to generate revenue and the ability to control expenses, resulting in the Net Operating Revenue. Revenue is the product of rent collection. Rental revenue generated by occupancy and related fees are the driving forces for revenue generation. Without effective rent collection, achieving an occupancy goal […]
“Do you talk to strangers?” Ask a leasing candidate about a conversation with a stranger. It’s a good starting point to understand how easily they can connect and establish rapport. The answer to this question from a prospective leasing consultant gives you some insight into their character and personality. Interview questions for an individual without […]
Is your property ready for a mid-year report card? With the end of June, just days past, take this opportunity to review your property’s achievement or progress toward its goals. is occupancy meeting or beating projected results? how do the year to date expenses compare to the budget? How do they compare to the expense […]
A fun theme for a team meeting to kick off the New Year is “The Team Toast.” So, with the New Year’s Celebration fresh in our thoughts, having a theme with party hats and champagne flutes can make the first meeting of the year memorable. A toast, as used at weddings and celebrations is a […]
Twas the week before Christmas, across all the land, Not a creature was stirring, a quiet day was planned. The banners were hung across the property with care, In hopes the prospects would find their way there. The team was gathered, it was team meeting time Work orders, turnovers, “Let’s fix the sign!” The Manager […]