Preventive Maintenance is Customer Service

Service

Preventive Maintenance is customer service!  In fact, we should include preventive maintenance in our apartment presentation.  We can explain the benefits of this feature.  Unit inspections are often viewed by residents as an intrusion into the privacy of their home.  Properly introduced and explained, the required inspections can be appreciated as a customer service.   feature […]

Lights Out! An Easy Tip To Monitor Exterior Lighting

The Challenge Monitoring parking lot lighting and building entry lights is an ongoing challenge for property managers. During daily/weekly tours of the property when we inspect for potential repairs and safety items, the exterior light fixtures are marked as an exception.  It can’t be inspected because the timers or photo cells are programmed for the […]

The Secret To Saving On Maintenance Supplies

Saving on Maintenance supplies

Spending  $20 for a toggle bolt?   Apartment Managers can become obsessive about saving money on maintenance supplies.  Sometimes the efforts to justify pricing from supplier A over supplier B have grown to simply outweigh the savings that might have been achieved.  When you evaluate the savings, you need to include the hours of surfing […]

Try This Question For Hiring New Leasing Staff

“Do you talk to strangers?”  Ask a leasing candidate about a conversation with a stranger.  It’s a good starting point to understand how easily they can connect and establish rapport. The answer to this question from a prospective leasing consultant gives you some insight into their character and personality.  Interview questions for an individual without […]

Unlocking the Mystery of Maintenance Expenses

maintenance expenses

“Here’s the list of the maintenance supplies we need.” Maintenance Expense is the area of the budget where there always seems to be more move outs in a month than dollars in the budget. Every week a stock of supplies is ordered.  This results in overrunning the budget.  Workorders have to be completed.  Apartment turnovers […]

From Filth to Feature, The Hidden Value of an Air Filter

The act of changing a furnace/air filter is probably as unglamorous and unrecognized as any task that our team faces on a daily basis.  Have you ever received a comment card that stated, “Tom changed my air filter today?  He’s my hero!” Yet, this simple service, installing a filter.  A filter that may cost a low […]

Seven Steps To Increase Occupancy With Resident Retention

Many property management reports focus on occupancy. Every week we analyze the number of move ins and the pending preleases.  But our progress is undermined by the number of move outs and the pending move out notices.  Here’s the value of our lease renewals.  The number of lease renewals is every bit as important as […]

Keys To An Effective Team Meeting

Team meeting

Do you have a team meeting to start your week? Share the leasing goals for the week. Report results from the prior week. Ask for input on supplies to be ordered. Knowledge Creates Ownership Including your team in these discussions creates the opportunity for ownership in your property and its operations. All too often, the […]

Adding Up The Financial Benefit of Reducing Moveouts

The related costs of apartment turnover are often included in discussions of the impact of move outs on an apartment community. Rent loss due to days vacant. Marketing expense to advertise for potential residents. Time and expense to screen and process potential residents. In addition there are the obvious related expenses: Maintenance labor Miscellaneous prep […]