Talk Up Training

How do you present a training opportunity to your team?

“I forgot about this deadline, you’re required to take this class, and
it needs to be done today?”


“We’re excited that you have the potential to be an important member of our team.  This instructional course will help you start to develop a working knowledge of our industry.”


The difference in impact is obvious.  But why do we continue to present training as an inconvenience?

No matter how you look at it, education isn’t free; whether it’s an on-line course, or a live instructor.

Training is An Investment

There are several items to consider when determining the value of a seminar.  Whether there is a fee for an instructor, or simply the time and registration costs for an online course, it is an expense to the property.

Keeping the property moving toward goals while someone is participating in the educational event.

Property management doesn’t stop to wait while someone is in
training.  Remaining staff members, temporary labor or staff borrowed from a sister property may be needed to turn apartments, give attention to the grounds or complete service requests for residents.

Other cost considerations:

  • Transportation To/From the host location.
  • Time in transit, plus mileage
  • Hotels for overnight stays.
  • Meals, Snacks, Give-a-ways
  • For internal educational programs, meals, snacks, welcome gifts name tags, place cards and hand outs have to be planned, purchased and repaired.

A comparison of educational opportunities using internal company provided speakers versus third party/commercial training opportunity might actually be comparable in cost when all of the related expenses are identified.

Who Attends?

Selecting an individual for training is an investment both in the future of the individual and the future productivity of your team.  If an individual participates in an educational event, ask them to give a quick recap at the next team meeting.

As a insructional opportunity is presented:

  • Identify and recognize learning objectives that are to be achieved.
  • Look at the assigned work scheduled for the week in advance.
  • How will the training affect manpower?  Make adjustments in advance.
  • Meet with the individual who will attend the event.
  • Provide an overview of the training.
  • What will be expected of the individual?
  • What should they expect from the training?

Presenting instructional opportunities as positive reinforcement, a reward for achievement, strengthening and building skills, or a step forward in a career path will have your team saying PICK ME!  PICK ME! when a training opportunity is available.

Lori Hammond
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Lori Hammond

Thirty plus years experience in an industry best characterized as "no two days are the same" provides the foundation for Lori Hammond's experience in Property Management.With education and career experiences in Mid-Michigan, the audience for the blog Property Management Minutes is growing.Connect with her on , Linkedin, and on Blog.
Lori Hammond
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Please note: I reserve the right to delete comments that are offensive or off-topic.

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