The phone rings, its a resident calling to have us explain the process to give their move out notice.
The standard response usually includes a question about when their lease ends, quoting either the 30 or 60 day lease termination notice and/or the lease break policy with a closing remark that the notice must be in writing and include the forwarding address to comply with state/local security deposit laws as well as lease compliance.
The Move Out Notice Policy
A proactive lease management program has the opportunity to give managers some insight into residents intentions for their future housing plans. Too many times, management staffs sell themselves short when the move out notice option is discussed. An inquiry about the process does not mean the final decision has been made. Offering interest in the resident the reason for their decision, and showing interest to encourage them to renew their lease could be the influencing factor to make a decision.
What are the services and amenities are used by this resident at your property?
-fitness center and swimming pool?
-concierge service for packages delivered when the resident is away from home.
-dry cleaning pick up or delivery
-emergency maintenance service
Taking 5 minutes to talk with someone about their decision to move could influence and even change that decision.
Residents may be surprised, belatedly, to learn many of the conveniences they appreciated and utilized at your apartment community are not offered at other properties. If we don’t take the opportunity to inform them. The resident might believe, “If I have that service here, it’s probably available elsewhere.” Certainly the services provided by the apartment community staff are not going to be available at a single family home.
A Single Family Home
For individuals deciding to rent or purchase single family homes, the aspect of carefree living, no maintenance repairs, no lawn work, no snow removal, emergency maintenance is available 24/7 should be talking points.
Move Out Notices Can Be Prevented
Communicating with your residents throughout the year can assist you in the lease renewal process. Providing information early in the decision making process could secure the renewal for you. Handing a resident the form to document their intention to move, without a question, certainly creates impression that the leasing staff doesn’t care if the resident renews or moves. Don’t assume the decision is made. Ask the question…”Have you made a commitment on a new place to live? Is there anything we could do to have you reconsider this decision to give your move out notice? We’d love to have you renew.”
Asking a question, could reward you with a lease renewal…but you’ll never know if you don’t ask.