Saving Money On Maintenance Supplies

Rows of boxes with bolts in hardware store closeup

Apartment Managers can become obsessive about saving money on maintenance supplies.  Sometimes the efforts to justify pricing from supplier A over supplier B have grown to simply outweigh the savings that might have been achieved.  When you evaluate the savings, you need to include the hours of surfing, researching and shopping.  Only to find that […]

The Power of Preventive Maintenance

Man repairing kitchen furniture

The power of preventive maintenance is woefully underestimated.  The act of changing an air filter is probably as unglamorous and unrecognized as any task that our team faces on a daily basis.  Have you ever received a comment card that stated, “Tom changed my air filter today?  He’s my hero!” Yet, this simple service; installing […]

Every Job Description Includes Marketing

job description

An important criteria in the hiring process for any apartment community is emphasizing how each and every member of the team is involved in marketing for the community.  Every job description includes marketing and customer service responsibilities. Marketing is not a department, states Jason Fried in his book Rework.  It’s described in a post by […]

Add A Newsletter To The Communication Toolbox

We communicate with our residents through a number of platforms.  Add a newsletter to your communication toolbox, this is an underestimated, easily accessible resource.  A community newsletter is a great way to communicate with your residents. However, in the busy life for a management team, the idea of a newsletter is yet another task in […]

Update Team Meeting Agenda With Recaps

Team Meeting In Creative Office

Update  Team Meeting Agenda with Recaps at the beginning and end of each day.  We can improve efficiency and effectiveness. The value of the team meeting is unquestionable. But the weekly team meeting is not the only occasion that we communicate with our team. Communicating Changes in the Daily Recap The team meeting agenda with […]

The Role of Social Recognition in Employee Retention

Social Recognition is defined as an “employee reward and recognition methodology.” An effective Social Recognition program doesn’t happen without planning.  Employee rewards start with showing appreciation for the efforts to contribute to the team.  But there’s so much more to offer constructive recognition to employees that might not receive the recognition they deserve. Failure to […]

Winning with a Team Meeting Agenda

Template Download Available

team meeting agenda

[lhg_lead_form] The reason why a team meeting agenda is important is that it can be the difference between sharing company goals and expectations or just simply outlining another schedule for the week. I’m often reminded of the Chicken Soup for the Soul story, where a member of the janitorial staff at NASA was asked about […]

Preventive Maintenance is Customer Service

Service

Preventive Maintenance is customer service!  In fact, we should include preventive maintenance in our apartment presentation.  We can explain the benefits of this feature.  Unit inspections are often viewed by residents as an intrusion into the privacy of their home.  Properly introduced and explained, the required inspections can be appreciated as a customer service.   feature […]

Lights Out! An Easy Tip To Monitor Exterior Lighting

The Challenge Monitoring parking lot lighting and building entry lights is an ongoing challenge for property managers. During daily/weekly tours of the property when we inspect for potential repairs and safety items, the exterior light fixtures are marked as an exception.  It can’t be inspected because the timers or photo cells are programmed for the […]