Three Keys to Improve Follow Ups

In most leasing centers, prospect follow up is a scheduled activity. Sometimes the purpose of follow up is confused with completing the task. Too often, the follow up efforts are listed as “left voicemail/sent email….” For someone that has visited and toured the property, leaving messages doesn’t bring any closure to the leasing efforts. Follow up is […]

Understanding the Impact of Late Rent

How is a property affected by late rent? Unpaid rent obviously affects a property’s financial performance. It’s lost or at least delayed revenue. Expense related to unpaid rent are filing fees, court costs and attorneys.  The impact on the property exceeds these financial costs. Legal Expense From Late Rent The cost of late rent collection […]

Starting the Day With Resident Appreciation

Breakfast On The Go

Dedicated to a freezing cold below zero Michigan Morning on February 2…a few years ago…..with Katie Bolger Vondra and her team.  The only thing better than Property Management Minutes, are Property Management Memories. Breakfast On The Go is a quick and easy resident appreciation event. . Organizing the leasing and maintenance team at the property […]

Using Your Calendar To Improve Your Marketing Plan

Marketing plan

Updating the outreach and marketing plan is usually scheduled quarterly, weekly, or at least annually.  Dutifully, plans are submitted to the appropriate source for review.  Task complete…Thirty, sixty’ ninety days later, update plan.  Task complete, check the item off the TO DO list. How is the plan integrated in to the weekly schedule of the apartment […]

Show Me The Money, Effective Rent Collection

Rent collection

Contacting residents regarding unpaid rent can be difficult.  To prevent the need for collection calls, we often incentivize timely rental payments.  However, apartment communities continue to have individuals that do not pay their rent on time. Tasking a team member with the responsibity to follow up on the individual with  unpaid rent generally has the […]

Do You Have the Courage to Lead Your Team With Learning?

Learning something new does not require enrolling in a certificate or a four-year degree program. Opportunities To Learn It can be a simple as: -Learning a new app for a phone or mobile device.   Too often, we download a tool someone has recommended, but we don’t try to use it. A quick check of […]

Six Suggestions For Resident Retention

Many property management reports focus on occupancy. Every week, how many move ins will you have? What do you have as preleases? The number of lease renewals is also important. Renewal is a Satisfaction Indicator Securing the move in is only the first step toward building a relationship with a new resident. As time goes […]

Three Tips for Preparing Your Community For An Emergency

Emergency contacts

  Emergency Contact List Keeping the Emergency Contact List updated is the first step for a property’s emergency plan. This includes a reminder to contact alarm companies or other support service providers with changes in telephone numbers or staffing.  This should be included on the team meeting agenda.  When an alarm company is unable to […]

The Hidden Truth Behind Maintenance Expenses

maintenance expenses

“Here’s the list of the supplies that we need.” Maintenance Expenses is often the expense area where there always seems to be more month than dollars in the budget. Every week a stock of supplies is ordered, often overrunning the budget established for resident repairs and vacant apartment preparation. Explanations for the variance report list […]